Customer Care Plan (CCP)

Fitness Town’s customer care plan covers parts and labour on your fitness equipment for up to 5 years. There is an in home call out fee of $33 (regular $56+ for non CCP holders).  If a 2^nd call out is required, it is on us.  Extra mileage fees apply to addresses located outside of a 30 km radius from the nearest Fitness Town. The Customer Care plan is non-transferable and non-refundable.

If a Customer Care Plan is claim free within the warranty coverage period, 50% of the retail value of the Customer Care Plan may be utilized as an in-store credit at any Fitness Town Inc. location. This credit must be used in full within 60-days of policy lapse. No in-store credit requests will be accepted after that time. Requests for in-store credit can only be made by the original purchaser as named on the invoice.

Please click here for more information on the Customer Care Plan

How to Redeem Your Customer Care Plan

To redeem your CCP please e-mail service@fitnesstown.ca with the following. All items outlined below must be included to start a valid claim.

• Your first and last name
• A picture of the base serial # from the unit. *Must be the base, not the console.
• A photocopy of your invoice
• Your phone number including area code and email