Frequently Asked Questions

HOW DO I RETURN/EXCHANGE MY PURCHASE?

Did you buy the wrong gift? Change your mind about your purchase, or just dissatisfied with the product? No problem! Fitness Town offers a 30-day return/exchange policy on all unopened or unused products, returned in new, saleable condition.

Fitness Equipment and accessories purchased at Fitness Town may be returned or exchanged (excluding shipping and handling charges) for 100% refund if returned in its original package, unopened and unused within 30 days from the original date of purchase. 

For more information, please read our Return Policy.

DOES FITNESS TOWN PRICE MATCH?

Fitness Town strives to provide our customers with the best fitness equipment at competitive prices. To inquire about a price-match opportunity, please Contact Us .

WHERE IS THE CLOSEST FITNESS TOWN LOCATION TO ME?

Currently there are 7 Fitness Town locations in Western Canada. To find a location nearest you, please use our Store Locator.

HOW MUCH DOES DELIVERY & INSTALLATION COST?

We have a highly trained and dedicated Delivery and Installation team to move your fitness equipment safely from our warehouse to your home. We also specialize in taking down and moving your equipment to a new location. Costs will vary on product and location, for more information please Contact Us.

DOES FITNESS TOWN OFFER FINANCING?

Yes, Fitness Town offers 4 different financing options to fit your needs. To learn more about these options, please visit our Financing Plans.

DOES FITNESS TOWN TAKE TRADE-INS?

Yes, through our Fitness Town Certified Pre-owned & Trade-in/Trade-up programs. You can trade in your cardio and strength equipment, and apply the trade-in value towards the purchase of your brand new equipment. To inquire about trading in your fitness equipment, pleased fill out the Trade-In Form .

DOES FITNESS TOWN SELL USED EQUIPMENT?

Yes! All used equipment can be found in our Clearance Department or at Fitness Town Vancouver.

HOW DO I RETURN/EXCHANGE MY ONLINE PURCHASE?

Online purchases may be returned or exchanged at Fitness Town Burnaby along with a copy of the original invoice. Refunds will be issued in the same method of payment as the original payment.

For more information, please read our Return Policy.

HOW MUCH DOES SHIPPING COST?

Fitness Town offers shipping across Canada and shipping costs vary. To find out a estimated shipping cost online, add the product(s) you’re interested in into your cart. Click the Checkout button in the popup screen. Scroll down until you see our “Shipping Quote Calculator.” It will require you to select your province and type in your postal code. Once complete, click the “Calculate Shipping” button to find out your estimated cost.

IS FITNESS TOWN HIRING?

As Fitness Town continues to grow and expand, we are always looking for new fitness consultants. If you or anyone you know has a desire to work for a fast paced, growing company, has an interest in fitness and has the ability to help people become motivated and excited about fitness, please refer or apply today to join the Fitness Town team! For more information on how to apply, please contact hr@fitnesstown.ca

 WILL FITNESS TOWN SPONSOR ME, OR MY EVENT?

All Fit Fund Donation requests must meet the donation criteria for consideration and approval. As Fitness Town receives many requests for assistance on an annual basis, we cannot provide support for all the requests that are submitted to us. At times, we must decline participation in a great program/event because we have already committed our budget. To submit your request please fill our Fit Fund Request Form .

DOES FITNESS TOWN OFFER SERVICE?

Yes, our fitness equipment experts are here to meet your product servicing needs. If you have a product that needs servicing just fill out one of the following:

• Residential Service Request Form
• Commercial Service Request Form
  

HOW DO I REDEEM MY CUSTOMER CARE PLAN?

To redeem your CCP please e-mail service@fitnesstown.ca with the following information. Please note that all items outlined below must be included to start a valid claim.

• First & Last Name
• Picture/Scan of your invoice
• Picture the base serial #
• Invoice #
• Phone number
• The Fitness Town location of purchase 

....additional Questions?

If you don't see an answer to your question, please visit our Our Policies page, or other pages on our site. Alternatively, you can always Contact Us more information.