FREQUENTLY ASKED QUESTIONS

I RECEIVED A SHIPPING TRACKING NUMBER BUT DO NOT SEE MOVEMENT ON THE SHIPMENT?
Do not worry. This simply means we are waiting for a courier to pick up your order.

I HAVE CALLED OR EMAILED CUSTOMER SERVICE BUT I AM NOT GETTING A RESPONSE?
With the huge demand for fitness equipment and the impact of co-vid protocols on our team members, we are not able to address all enquiries. We apologize for the inconvenience.

WHEN WILL YOU BE GETTING MORE INVENTORY?
We have procured products from many of our existing and new suppliers and are just awaiting for shipments to arrive. For up to date information on inventory, pleae visit:

New In Stock Equipment
Inventory Restock Updates

I HAVE ORDERED AN ITEM THAT IS OUT OF STOCK. WHAT DO I DO?
We apologize for the inconvenience. We will issue a refund within 7 to 14 business days. Contact us at ecommerce@fitnesstown.ca or cal or visit a store location.

I HAVE ONLY RECEIVED A PORTION OF MY ORDER AS THE REMAINDER IS OUT OF STOCK. WHAT DO I DO?
We apologize for the inconvenience. We will issue a refund within 7 to 14 business days for the portion of your order that is out of stock. Contact us at ecommerce@fitnesstown.ca or call or visit a store location.

CAN I CANCEL MY ONLINE ORDER, BEFORE IT IS SHIPPED?
Yes of course, as long as it has not been shipped yet. Please email us at ecommerce@fitnesstown.ca with your order number and we will be happy to cancel your order and issue a refund within 7 to 14 business days.

DO YOU SHIP INTERNATIONALLY?
No, we ship within Canada only.

WHERE IS YOUR DISTRIBUTION CENTRE LOCATED?
Our distribution centre is located at our Burnaby Fitness Town location, The address is:

4141 Lougheed Hwy (Enter off Gilmore)
Burnaby, BC V5C 3Y6

Contact Us The best way to contact us is by email or contact us form on our website. We will respond to you as soon as possible. Email us: ecommerce@fitnesstown.ca   Contact Us form