COVID-19 UPDATES

*Effective March 23rd, 2020
More Information Here

*Due to the effects of COVID-19, in order to accommodate our valued customers and protect our customers and employees, we will not be accepting returns on open box or used products purchased from March 16th, 2020 and will not be accepting trade-ins on fitness equipment until further notice. All sales are final during this time, thank you for your understanding.

Our Policies

Fitness Town is committed to providing you with superior services and products that meet your expectations.  If we have made an error and you are not happy with your purchase, let us Make It Right. Contact us as soon as you notice the error and we will do our best to correct it.

Our Guarantee

Fitness Town is committed to providing you, the customer, with superior services and products that constantly meet and exceed your needs. (more on Our Guarantee)

Return Policy

Fitness Town offers a 30-day return/exchange policy on all unopened or unused products, returned in new, saleable condition.  Any out of box and/or used products (including shoes) which are returned within 30 days of purchase will be subject to a minimum 25% restocking fee.  Any returns or exchange must be accompanied with the original receipt or proof of purchase.  For the purpose of hygienic reasons all exercise mats, stability balls, gloves, weights and benches, foam rollers, clothing, resistance tubing and bands, heart rate monitors and other products deemed hygienically sensitive may not be returned or exchanged. Supplements may not be returned for refund or exchange at any time.  All sales are final on all floor models and refurbished items and do not apply to the standard return policy. At any time, Fitness Town reserves the right to refuse a return or exchange. (more on Return Policy)

Financing Plans

At Fitness Town we are pleased to offer 4 financing plan options to choose from when purchasing your home fitness equipment. (more on Financing Plans)

Delivery & Installation

Our highly trained delivery teams offer years of experience in the unique transit and assembly procedures for all types of fitness equipment. (more on Delivery & Installation)

Trade In Program

With the Fitness Town Trade In Programs you can trade in your cardio and strength equipment, and apply the trade-in value towards the purchase of your brand new equipment. (more on Trade In Program)

Customer Care Plan

Fitness Town’s customer care plan covers parts and labour on your fitness equipment for up to 5 years. There is an in home call out fee of $30 (regular $50+ for non CCP holders).  If a 2^nd call out is required, it is on us.  Extra mileage fees apply to addresses located outside of a 30 km radius from the nearest Fitness Town. The Customer Care plan is non-transferable and non-refundable. If you do not use your customer care plan within the 5 year period, it becomes an in store credit towards your next Fitness Town purchase. (more on Customer Care Plan)