You will receive reset instructions in your mailbox.
Fitness Town ships only within Canada and only to Canadian Provinces. Shipping rates are calculated in real time during checkout based on destination and weight of the package. International Shipping is not available at this time.
Once an order has been processed, we are unable to upgrade or change shipping methods. We are also unable to add a product, modify or cancel the items on your order once it has been confirmed. Due to Co-Vid 19 protocols at our distribution centre, orders typically take 7-14 days to process before they ship. You will receive an email confirmation with your order tracking number when your order ships. Please read the shipping notification email carefully. Note that delivery date is always an estimate only, delivery times may vary depending on your location, weather conditions and other factors.
Whether you place an order online or a store location, you have the option to pick up your purchase at our Distribution Centre in Burnaby, BC. However due to Co-Vid 19 protocols at our distribution centre, please allow 7 to 14 days to process your order. You will receive an email confirmation with pick up details. Please read the notification email carefully as it will include important pickup procedures. When you do come to pick up your order, kindly wear a mask and wait outside the main door of our warehouse or by the bay door. Do not enter the building. A team member will come out to greet you. Please have your order confirmation and ID available.
Email us: ecommerce@fitnesstown.ca
Contact Us form