You will receive reset instructions in your mailbox.
Fitness Town is committed to providing you with superior services and products that meet your expectations. If we have made an error and you are not happy with your purchase, let us Make It Right. Contact us as soon as you notice the error and we will do our best to correct it.
Prices listed on the website are all in Canadian dollars (CAD) and are subject to change without notice as they are live quotes and fluctuate. We cannot guarantee a price you have seen at a later date.
Fitness Town reserves the right to cancel any order and for any occurrence. Customer will be immediately notified of such occurrences. Fitness Town or its parent company is not liable or responsible for any damages caused by the equipment or misuse.
Please enjoy your chosen activity responsibly, get the proper training, make sure you are in good physical condition and are correctly equipped. Some or all of the activities for which we sell equipment, apparel and footwear can pose a significant risk to your wellbeing. Fitness Town does not assume any responsibility for actions resulting from or associated in any way with purchases of any products on our site. By using our site, and through your purchase, you acknowledge and attest that you understand these risks, and that you take full responsibility for your own actions.
Did you buy the wrong gift? Change your mind about your purchase, or just dissatisfied with the product? No problem! Fitness Town offers a 30-day return/exchange policy on unopened or unused products, returned in new, saleable condition. This does not apply to products deemed hygienically sensitive such as exercise mats, yoga accessories, stability balls, gloves, weights, benches, foam rollers, clothing, resistance tubing and bands, heart rate monitors etc.
Fitness Equipment and accessories purchased at Fitness Town may be returned or exchanged (excluding shipping and handling charges) for 100% refund if returned in its original package, unopened and unused within 30 days from the original date of purchase.
Purchases made online may be returned for a full refund (less shipping and handling) within 7 days of receiving the item(s). PLEASE NOTE: All merchandise for return must be in new condition, sealed in its original packaging. Shipping costs associated to the return are the customer's responsibility.
Refunds will only be made once we receive the original item and deem it to be in "like new" condition. You are responsible for costs associated with returning the item and re-stocking fees may apply. Items that you attempt to return that are lost in transit are your responsibility and a refund will not be issues should this occur. You may want to select a shipping method that includes tracking. Refunds may take up to 7 days.
In the event that we have shipped an incorrect item, Fitness Town will be responsible to cover shipping and handling costs.
In order to maintain our everyday low prices, Fitness Town does not accept returns on items that are not sealed in their original packaging as we cannot send them back to the manufacturer for credit.
In order to return a product, please contact returns@fitnesstown.ca with the following information:
Please include your full name, order number and reason for return request.
Please note; by simply sending an item back, we do not guarantee a refund or replacement
You can cancel an order within 24 hours from time of purchase, please email your order confirmation to websales@fitnesstown,ca
Once an order has been processed, our standard return and refund policy applies.
If an item arrives and the package is visibly damaged, please refuse the item and make a note with the carrier and please take a picture of the condition package was received and email websales@fitnesstown.ca
Items that are 'shipping exempt' ship at no shipping cost.
Fitness Town reserves the right to:
· Send parts
· Replace a defective product
Should an item be defective, DO NOT simply send it back to us. Send pictures to service@fitnesstown.ca and Fitness Town will assess and evaluate it to ensure that the item is defective and not improperly assembled or misused.
Parts from Canada: Replacement parts are available to be picked up at the Fitness Town Vancouver location (1318 S.E. Marine Drive, Vancouver). It is the end users responsibility to arrange delivery or pick up of warranty or faulty parts or products.
Parts from the U.S.: Parts are shipped from the U.S and shipped directly to the customer. Customers are responsible for the cost of duty, broker or shipping charges associated.
Review your manual for details about your manufacturer warranty. Should you require service while your product is still under warranty, the manufacturer’s state that you must contact the authorized retailer of your product (Fitness Town). If a questions or problem arises which cannot be handled by your fitness equipment retailer, manufacturers generally provide a toll free number for you. Details of your Manufacturer warranty are provided in your owner’s manual. Please refer to your owner’s manual for the terms and conditions of your warranty.
Fitness Town’s customer care plan covers parts and labour on your fitness equipment for up to 5 years. There is an in home call out fee of $33 (regular $50+ for non CCP holders). If a 2nd call out is required, it is on us. Extra mileage fees apply to addresses located outside of a 30 km radius from the nearest Fitness Town. The Customer Care plan is non-transferable and non-refundable.
In 2004, the British Columbia Ministry of the Environment enacted the Recycling Regulation under the authority of the Environmental Management Act. Since then, the Regulation has been periodically expanded to mandate the responsible end-of-life management of various new products including fitness equipment. Currently, CESA operates one program in Canada: ElectroRecycle, British Columbia’s small appliance and power tool recycling solution. More than 300 products are managed under the ElectroRecycle program. To uphold a commitment of supporting environmentally friendly initiatives, Fitness Town is required to charge a small fee on certain products to BC residents only. For more information on the program, please visit their website at www.electrorecycle.ca. The following fee's will be charged per piece of equipment: